How do you handle complaints about your company on Twitter? I just read a pretty sensible post about this at http://mashable.com/2010/08/13/twitter-complaints-tips/
- Respond quickly
- Consider responding from your personal (rather than company) account
- Respond outside of Twitter if 140 characters won’t do
- Consider having a support respond for you
- Let it go when there is no productive way to respond
I am interested to know what your policy is for handling complaints via twitter. How do you find them and what do you do?