Social Media Management and Monitoring Webinar

Social Media TodaySocial Media Today is offering a free webinar: Next Generation CRM:  Social Media Management and Monitoring Online.

 July 10 at noon EST / 9am PST

Customer relations exist across a wide  assortment of platforms and conversations where the business must radically adapt its CRM – customer relationship management – practices. Panelists will assess the potential and limits of CRM in the context of a customer-defined playing field.

Topics:

  • Where does CRM live in a socially savvy business?
  • What CRM tools and practices have become outmoded and how  are they being replaced?
  • Are there any boundaries between CRM, marketing, PR and CS on the Social Web?
  •  How has the customer’s role changed in the relationship?

Register now