Online Audience Is Stable But Demanding

The percentage of Americans who go online, use social media, or own key devices has remained stable the past two years, according to Pew Research Center data.

  • The shares of U.S. adults who say they use the internet, use social media, own a smartphone or own a tablet computer are all nearly identical to the shares who said so in 2016.
  • The share who say they have broadband internet service at home currently stands at 65% – nearly identical to the 67% who said this in a survey conducted in summer 2015.
  • There has actually been a small dip in the overall numbers of computer owners over the last two years – from 78% in 2016 to 73% today.

For marketers, the online audience has arrived. Growth will not come from increased volume of potential connections, it will come from strategic efforts to engage with people who are already online.

What do they want? Authentic, personalized engagement with you. According to recent research from Slackla, audiences crave authenticity online. They are also looking for personalized experiences.

Brands that are able to tap into these needs will succeed in capturing the attention of people who are online and waiting.