search engine optimization for your website

Search Engine Result Pages Have Changed

Search Engine Result Pages (SERP) have gotten more complex. No longer ads at top and a button with 10 results sandwiched in between, there are now a variety of SERP features that are included for many searches.

SERP features are heavily used, so they are likely to become more common over the coming months and years.

SERP Features

SERP features are unpaid, organic content shared in a format other than a traditional search result. These features all provide answers or other helpful information to users directly on the SERP.

In the main centered column of content, common SERP features include:

  • Featured snippet
  • People Also Ask
  • Top Stories
  • Packs: image, video, and local
  • Carousel

In the sidebar, SERP features can be Google Business listings or Knowledge Panels.

What SERP Features Mean for Your Business

Most web content is found via search, mostly using Google. To be visible, your content must be attractive for more than traditional organic search rankings. You must also pay attention to SERP features and how you might leverage them.

Featured Snippets

Featured snippets are excerpts of site content that summarize an answer to a query. They are presented in a card and may consist of a paragraph, list, table or a video. If your content succinctly answers a common question, you have a chance of being the source of a featured snippet.

People Also Ask

People also ask a list of questions related to the query, presented in accordions. Each question unveils a featured snippet along with additional questions. Essentially, these are collections of featured snippets for related queries. Again, having content that clearly answers common questions can get your content included.

Knowledge Panel

The knowledge panel appears in the right sidebar on some SERPs. It shows attributes of entities (people, places, organizations, things), using information gathered from the web, structured databases, and other sources.

For organizations, knowledge panels usually have high-level information about a company such as leadership names, address and phone number. Most knowledge panels contain important and relevant details — such as the dates of events at a concert venue or the stock price of the company. This information should be easily harvestable at your website.


Images and videos related to a search can be presented in a pack. Tagging non-text content with common keywords and search terms leads to images being included in packs for those terms.

The Impact of SERP Features

Research shows that SERP features are highly used by searchers. They help them get information with fewer clicks, guide them to refine their searches, and more.

SERP features help users to quickly verify that the results are targeting their interests. User research shows that SERP features grab attention more than traditional search results. SERP features receive special visual emphasis and visual weight on the page. They stand out and attract attention.

Paying attention to the SERP features related to the keywords associated to a business is an important part of any SEO strategy.

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  1. […] New features that Google has added to search results can also play in favor of small businesses. […]

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