Research Shows COVID Impacts on Buying

Online paymentNumerator has been providing continued analysis on consumer behavior and sentiment during the pandemic by conducting ongoing surveys of shoppers.

As COVID-19 cases are rising across the country, shopping behaviors are changing.

  • More than half of consumers are eating and drinking at home more frequently (56%)
  • People are going out to restaurants and bars less frequently (60%)
  • 51% of consumers have increased their use of online shopping
  • 52% have decreased how much they shop in person at stores

What Changes Will Stick?

Consumers say they expect these behaviors to stick. What will really happen will only be known over time.

Asked what they will do when COVID restrictions end, Numerator found:

  • 26% say they will continue to eat and drink at home more frequently
  • 23% expect to shop online more frequently
  • 18% will continue using click-and-collect / buy online pick-up in-store services more
Marketers need to stop waiting for it to be over so things can get back to what “normal” was pre-pandemic. People have changed.

Plan for Things to Stay the Same

When asked how long they expect it to take before they can return to normal activities, about a third of people said they anticipated 6-12 months and another third thought it would take a year or more.

People have largely moved on from thinking that COVID is a blip on the radar. They see it as something that will last a while, so they see changes in their behaviors as being long term rather than temporary.

Marketers need to help consumers to navigate these changes. Those that do will likely generate connections that will last long past COVID restrictions.

What Exactly is Branding?

BrandingGuest Post by Julie Young, Young Design

People can get confused about the term “branding”. A brand is just another term for identity in the marketplace. For companies, it’s corporate branding – the things that convey your company’s personality and that set it apart from the competition.

Designers and marketers create the basics of a company’s brand through the development of logos, tag lines, colors, fonts, images, the tone of any written content, and through interactivity on the Web. These elements trigger emotional reactions that govern how the market interacts with a product or service. This great article from Smashing discusses cool examples of “emotional design.”

Four Ways to Define and Maintain Your Company’s Unique Brand

  1. Be clear. Don’t muddy the waters with confused messages. How do you want to be seen? Be as clear as you can about who your market is, what you do, how you do it, your particular strengths and your voice. Get comfortable with how your company will communicate with your market.You may change your strategy or your product, but the brand should stand firm. Some companies find themselves wanting to change their name to reflect changes in their product or service – instead, they should ask themselves, “Is this a whole other company?” Maybe it can be an offshoot of the parent company.
  2. Don’t sell your brand short. Spend your dollars on high-quality web, digital and print collateral. Your brand should reflect the value of your company – why go cheap on branding when you offer a superlative service and product? How can the market recognize your quality, if not mostly due to branding? Having sub-par branding reflects badly on your company and your message.
  3. Consistently apply your brand across all mediums. Style guides and templates are the tools typically used to keep the brand on track, with strict guidelines for logo size, color palettes, fonts, and how to treat any variations. These approved guidelines for web, email blasts, and print collateral act as barriers to any rogue efforts that might dilute or cheapen the brand.It’s also wise to have corporate brand guidelines for social media, particularly tone. Getting your market to interact with you is part of building your brand – if they have a positive experience, they’ll spread the word to others. Your corporate “voice” should be consistent with the company’s style, whether formal or conversational. It can be jarring to read jokey or questionable tweets and posts from a company whose brand is conservative and well-respected.
  4. Consider corporate vs. individual brand. If you’re a blogger, commenter, or have a profile on any social media app, you’re a marketer of your own personal brand. In today’s world of immediate access, anyone can (conceivably) build an audience.The same points above apply to the individual: Be aware of how you want to be perceived, control that perception, and be consistent. Maintaining brand integrity keeps your market comfortable with you – and loyal.

About the Author

Julie Young is a print and web designer at Young Design. For over 20 years, she has been creating quality branding, websites, print collateral and email marketing to help companies communicate with their customers in order to raise profiles and profits.