Category: Communication


Facebook Don’ts for 2018

Facebook is the social media site that has the most users by far and that users check most frequently, often multiple times a day. This is no accident of fate. Facebook is constantly tweaking how it works to ensure that users get engaging and relevant material every time they check their news feed.

What this means for those of us who share content on Facebook is that we need to constantly keep up with what works and what will get us in trouble there.  Here are the latest don’ts – things that will negatively impact your effort to communicate on Facebook.

Don’t Rely on Organic Reach

The reality is that you need to pay to boost posts and for other types of ads if you want people to see your company content on Facebook. No matter how large your page following, very few people will see your content unless you pay for it.

The good news is that there are many options. And, since Facebook knows everything about each user,  you can very specifically target who you want to see your content. So far, rates are very reasonable and it is easy to get great ROI.

Don’t Over Share

Facebook is a crowded space, and will continue to get more crowded. It’s estimated that each user is eligible to be shown up to 1,500 different pieces of content daily, but only see roughly 300.

Don’t react to this by sharing more information. Make sure every post is a worthwhile advancement of your goals on Facebook.  Focus on quality over volume and you will win on Facebook, with more engaged followers and higher ranking in Facebook’s algorithm.

Don’t Ask for Engagement

To repeat advice I offered in an earlier post about Facebook etiquette, don’t write posts that as for engagement. Don’t use phrases like “Like this if…” or “Share with a friend…” These types of posts are devalued by Facebook, meaning fewer people will see them.

The following are examples of “baiting” tactics that will get you in trouble with Facebook:

  • Tag Baiting – Ask people to tag their friends
  • Comment Baiting – Ask people to comment with specific answers
  • Vote Baiting – Ask people to vote using reactions, comments, or sharing
  • React Baiting – Ask people to like or any other reaction option to the post
  • Share Baiting –  Ask people to share the post

Don’t Be Wordy

Video is still big on Facebook. As with other types of content, the number of videos you post is not nearly as important as the value of the content. Post video that people will want to watch.

Facebook gives preference to videos that people proactively search for, share, and return to watch. To get value out of your investment on Facebook, create content that people will want to watch and will come back to view more than once.

Don’t Link Unless It Adds to Your Content

The conventional advice is that linking to third-party sites is generally a good idea to boost the credibility of our content. Yes and no.

Links to quality sites that are relevant to your content are still a plus. However, Facebook is getting more proactive about devaluing sites that provide poor content and/or user experiences.

As with everything else, Facebook has automated this process, crawling linked sites and using a list of characteristics to give each a relative value.  These characteristics are considered to be indicators of a poor site, so avoid linking to any site that:

  • Has disruptive, malicious or shocking ads
  • Loads slowly
  • Has less than 300 words of content

 

Manage Your Online Reputation, Or Else

You don’t have a choice – your business is online. It’s there because you have done so or because someone else has done so. It is always to your advantage if you take control of your online presence.

Your Brand Needs to Listen In on Social Conversations

Judge Judy is fond of reminding people in her courtroom that we have two ears and one mouth, meaning we should listen twice as long as we speak. Truth, even for brands.

Every brand needs to have a social listening strategy. Social listening happens when you monitor and analyze conversations across social media to better understand the customer, brand perception and the current impact of its online presence.

Understand Your Customer

The first reason to invest time in social listening is to better understand your customer. Social listening can help you discover the habits, interests and problems of your target audience. Social listening also helps you to discover which channels your target audience uses and how they are used.  With this insight, you can create content that is shared in the right places and is relevant to their interests.

Increase Engagement

Social engagement is not always easy, but social listening tools can help you stay on top of conversations. it increases your ability to find conversations everywhere they are happening, not just on your channels.

Discover Business Opportunities

Social listening can lead to inspiration for new topics to cover in your content marketing. You can tap into top of mind topics and pain points. You may uncover an issue you didn’t know existed and win by addressing a customer need.

Reach New People

You can find new people in your target audience via their social conversations. Monitoring keywords and phrases that are relevant to your brand can lead you to people who need you and don’t know it yet!

Research Competitors

Social media is public, so it is a very transparent place to monitor competitors and complimentary organizations. Listening can help you learn about what your competitors are doing. You can see the impact of their content and who is engaged.