Category: Huh?

Some communication attempts that have me scratching my head.

Paying attention to customer service

Providing Real Customer Service

What has happened to customer service? My guess is that companies have decided that this is a cost to be cut. The consequences may far outweigh the savings. In my dealings as a consumer, I have recently needed to contact several customer service departments. I have universally found: Automated systems that provide “answers” that are […]