Today’s headlines are full of stories about large scale cyber attacks that result in personal and financial data getting into the wrong hands. while we can’t control the massive databases … Continue Reading >
You’re in step with the times and offer customer service through phone, email, Facebook, and Twitter. Someone is monitoring each channel and you have standards for response time.
Before you … Continue Reading >
Sometimes we do things that get in the way of what we are really trying to accomplish. Communicators are no exception. Here are three things I have seen that are … Continue Reading >