Kurtz Digital Strategy
High Impact Marketing and Communication
Guest Post by Kim Fredrich, Sales for Non-Salespeople Clients purchase from you with the expectation that you’ll deliver what you’ve promised. Sounds like a solid way to run a business. What happens when you delight your customer? When you: Really, truly listen to your client’s needs Make it easy to buy from you Exceed expectations… Read More
Social media is more than a megaphone for you to share your brand messages. It is a place where people expect to interact. One of the things they expect from brands that they do business with is timely, effective customer service. According to a J.D. Power survey in 2013, 67 percent of consumers have used… Read More
Guest Post By Kim Fredrich We hear a lot about how the customer is King. And how in the age of social media, we as consumers, have all the power. And yet, Comcast has the ability to completely upend our lives (because access to the Internet is essential to life, right?) simply by making us navigate… Read More