Contact Page Best Practices

People visit websites to connect with businesses. So, a Contact Us page is an essential element of every website. The right content on this page can improve both customer satisfaction and SEO. The best practices list starts with having a contact page. This is a basic and critical way you engage with site visitors, signaling… Read More

7 Steps to Complete Client Delight

Guest Post by Kim Fredrich, Sales for Non-Salespeople Clients purchase from you with the expectation that you’ll deliver what you’ve promised. Sounds like a solid way to run a business. What happens when you delight your customer? When you: Really, truly listen to your client’s needs Make it easy to buy from you Exceed expectations… Read More

Customer Service on Social Media

Social media is more than a megaphone for you to share your brand messages. It is a place where people expect to interact. One of the things they expect from brands that they do business with is timely, effective customer service. According to a J.D. Power survey in 2013, 67 percent of consumers have used… Read More