People visit websites to connect with businesses. So, a Contact Us page is an essential element of every website. The right content on this page can improve both customer satisfaction and SEO. The best practices list starts with having a contact page. This is a basic and critical way you engage with site visitors, signaling […]
Guest Post by Kim Fredrich, Sales for Non-Salespeople Clients purchase from you with the expectation that you’ll deliver what you’ve promised. Sounds like a solid way to run a business. What happens when you delight your customer? When you: Really, truly listen to your client’s needs Make it easy to buy from you Exceed expectations […]
According to a J.D. Power survey in 2013, 67 percent of consumers have used a company’s social media site for service. That expectation has only increased. Having a social customer support strategy is a must. Is your social media team well-versed on customer service? Many companies have a social media team that handles postings. Is […]
