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Tune Your Brand Voice

As a marketer, you nurture the voice of your brand. Brands with a consistent voice that resonates with the target audience will achieve the most success.

Sadly, the majority of brands don’t have a clear and consistent voice. Messages conflict. Themes are mixed. You lose the audience because they can’t figure you out.

Here are some things to consider as you tune your brand voice to find the right pitch, tone, and volume to be heard.

Define Your Master Message

We’ve all heard the phrase “sing from the same song sheet.” Does your brand have one? A clear, precise statement defining your identity is the foundation for a sustainable voice that will focus all communications. Your master message should create emotional connections, which are more effective than rational arguments.

Know What Makes You Unique

Saying what you offer is unique is really cliché. Demonstrating what makes you unique in your marketing is gold!

Do You

Authenticity is critical. No one can connect with cold, corporate speak. Having a personality and a conscience is paramount. People want organizations to have values. Share your highs and lows. Be personable. Support meaningful conversations.

Why You’re Not Getting Results on Social Media

Social media marketing is a cost-effective way to reach a target audience. Yet small businesses often tell me they are not getting results on social media.

I help clients work through this type of frustration all the time. Here are some common reasons businesses don’t see the results they want on social media.

No Social Media Strategy

As a default, I like to work off of a strategy. But I am learning that the majority of people see that word as a negative. Jumping right into doing things on social media may seem like a great way to avoid the perceived pain of planning, but doing so sets you up for even more frustration.

Activity without an underlying plan has a slim chance of helping you achieve your goals. You need to take the time to define your goals and research the specific ways to use social media to move toward that goal.

No one has unlimited time. You need to make sure every second you spend on social media is moving you toward the goal you want to achieve.

Squirrel!

Social media platforms crop up and add features all the time. It is easy to get distracted by the latest option and lose focus on what you want to achieve. Yes, Clubhouse is growing in use, but is it a tool that moves you toward your goal?

Your strategy needs to be an evolving document that takes advantage of new tools that are a fit. It also needs to morph as you learn what resonates and what falls flat with your audience. The fast paced nature of social media means that you can waste less time doing things that don’t work.

Be Real About Your Time

I recently showed a client how to post to her new blog. I suggested that she post once a month, based on my knowledge of her goals and her time available to blog. She wanted to do more and committed to posting once a week. It’s been four months now, and there have been no posts.

Be real with yourself about the time and resources that you have to commit to social media. It is better to do what you can than to over commit. That just sets you up for a sense of failure and could really disenfranchise your target audience.

Another client spent his whole marketing budget on social media efforts in the first 3 months of the year. With social media, the effort is over the long-term. Short bursts are not effective. You are better off pacing your resources in a way that will allow you to sustain a level of effort over time.

Putting It Off

If you are like most small business owners, you probably really don’t know where you stand on social. You are afraid to ask about what’s not working or look into a strategy because you just can’t add one more thing to your plate.

I hear you! If you are not getting results on social media, I offer a 60 day online presence boot camp. In a short period of time, we’ll dig into what you are doing and come away with a plan that you can work with moving forward. None of us has time to spend on anything that’s not getting results. Let’s turn that around for your business.

Tips to Increase Email Opens

Email is one of the most powerful marketing tools for building customer relationships, increasing brand awareness and driving sales. It’s a worthy part of your digital marketing strategy, but impact hinges on getting people to open your messages. Here are some tips for boosting your open rate.

Personalize

Personalizing email marketing based on customer behavior, history, interests and preferences can increase open rates and conversions.

Segment your list so that you can tailor messages to specific needs and interests. Personalization increases relevancy and builds trust and relationships with customers. Data from Statista shows that open rates for personalized emails average 18.8% compared to 13.1% without personalization.

Invest in the Subject Line

Spend as much time perfecting the subject line as you spend on the rest of the content. Readers make split second decisions on whether or not to open an email and that decision is based on the email’s subject line. A marketing email can be visually appealing and contain great content, but if the subject line is not compelling, the email won’t be opened.

Subject lines should be short and attention grabbing. Use action words that motivate the recipient to open the email. Use 40-50 characters and 4-6 words. Emojis that add to the meaning can be effective. Use strategically and sparingly.

Provide Great Content

Email newsletters should include content that brings value to the reader. Content should be brief, attention grabbing and relevant. Giving customers information they want to receive makes it more likely they will open the email.

Design with Your Brand

Your email design should reflect your brand. Don’t let the recipient question the legitimacy of the message because it does not look like it came from you. Use eye-catching images, short blocks of text and white space that allows the eye to rest.

Invest in ROI

According to the Data & Marketing Association, every dollar spent on email marketing has a return on investment of $42. To achieve that ROI, you need to send emails that people open. Take time to create email campaigns using these tips and you are on your way!