Instagram Ideas for Business

Instagram is not just for Millennials. The number of active users continues to grow. Increasingly, it is a good social channel for businesses. Organizations can use  the platform to connect with audiences, customers, the broader community, and complementary or competing businesses. Eighty percent of the billion people globally who use Instagram are following at least… Read More

Customer Service on Social Media

Social media is more than a megaphone for you to share your brand messages. It is a place where people expect to interact. One of the things they expect from brands that they do business with is timely, effective customer service. According to a J.D. Power survey in 2013, 67 percent of consumers have used… Read More