Jill is organized, thorough, knowledgeable and delivers a valuable service. She is proactive in maintaining the progress of the tasks at hand, encouraging but not annoying. She communicates effectively, both orally and in writing. She presents options and explains services and costs before she begins work. Jill believes in her product and its benefits. She listens well and takes the time to understand what her client wants and the pace and order in which he wants it.